Hole in One Models

Returns, refunds and replacements

Last updated November 3, 2026

Every model is printed to order for one hole and one name, so it can't be resold. Here's how we make it right when something goes wrong.

Before anything prints

• If we can't build your hole, you get a full refund. Some courses don't have the survey data we need; we check every order before we start, and we tell you within the time on your order confirmation.
• Changed your mind? Email us before you approve your proof and we'll cancel the order and refund you in full.

After you approve your proof

Once you approve the proof, your model goes on the printer, and we can't cancel it or accept a return. That's why the proof matters: check that it's the hole you remember and that the names, dates and spelling on the plaque are right before you approve it.

Damaged, or not what you approved

If your model arrives damaged, or it isn't the hole and plaque on the proof you approved, email a photo to [email protected] within 14 days of delivery. We'll print and ship you a replacement at no cost. We may ask you to send the damaged model back; if so, we'll pay for the return shipping.

Lost in transit

If tracking shows your order lost, or it hasn't arrived 10 days after it shipped, tell us and we'll reprint and reship it.

How refunds are paid

Refunds go back to the card or payment method you used, including any tax you paid. Your bank usually shows them within 5–10 business days.

Questions

Email [email protected]. A real person answers, usually the same day.